Terms and Conditions of Sale
LoveMyName - Terms and Conditions of Sale
Our Terms of Sale apply to all online sales generated from the LoveMyName website
Please read these Terms of Sale before placing your order.
These Terms of Sale form a significant part of your contract with us. We strongly recommend that you print a copy to keep with your purchase documentation.
These Terms of Sale may be changed from time to time without our giving any notice to you. Any change will apply to all orders received subsequent to the change.
LoveMyName is a trading name of LoveMyName Limited – this is the company with which you will form a contract.
Our Postal Address
28 Leeds Road, Ilkley, West Yorkshire, LS29 8DE
Our eMail Address
We supply products in the form of personalised books and gifts.
A contract will be formed once you make a payment for the purchase of a product and we accept that payment by issuing you with an order confirmation.
The contract between us will be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.
LoveMyName agree to sell you the products for the prices stated on this website. The final price will be that stated in your order confirmation inclusive of UK VAT where applicable.
Personalised books and newspaper books are not subject to UK VAT.
Standard UK delivery is £3.95 (exc VAT) or £4.75 (inc VAT) for orders under £50.00, orders over £50.00 are delivered for free !!
Please note if your basket contains any products that are subject to VAT we have to charge VAT on the postage, if your basket only contains zero rated VAT items i.e. books or children's clothing no VAT is chargeable on postage.
The products are sold at the price stated on this website at the date we receive your order. If we find a pricing error on our website we will inform you as soon as possible and give you the opportunity of reconfirming your order at the correct price or cancelling it. If we cannot contact you we will cancel the order. If you cancel and you have paid for the goods, you will be given a full refund.
You the purchaser are liable for any custom duties or sales or other tax for goods delivered outside of the European Union.
Delivery of the Service
All of our beautiful personalised books and gifts are made to order.
It can takes 2 to 3 working days to print a personalised book and up to 7 days to make a personalised gfit, dependent on the type of gift, but we will try and make sure it si done it as quickly as possible.
Please allow 1 to 3 days to deliver your book or gift to in the United Kingdom, therefore the minimum time to receive a personlised book is 5 days, 2 days printing plus 3 days for delivery and the maximum time for a personalised gift is 10 working days.
We use Royal Mail for all of our deliveries.
All products are subject to availability if we cannot supply them we will inform you and you will be given a full refund of what you have been paid. We may offer a substitute service however we will ask you beforehand and you can still opt to have a full refund.
Time is not of the essence.
Accepted methods of payment
Payment may only be made by debit/credit card. We aim to keep details of your order and payment secure however except in the case of negligence we are not liable for any losses caused as a result of unauthorised access to information provided by you.
Your Rights to Cancel and obtain a Refund
The Consumer Contract Regulations 2014 (UK and EU residents only) normally allow you 7 days, from when you receive the goods, to cancel an order made online for whatever reason including if you have just changed your mind.
The Regulations however do not apply to the provision of personalised products.
However we have built in a 3 hour delay between receiving your order and sending it to be printed or made, so that you can cancel or change your order. Most people realise they have made a mistake pretty quickly. Unfortunately once your order has been sent to print or to be manufactured we cannot accept cancellations or changes, all our beautiful books and gifts are made to order so once yours has been sent we are unable to make any refunds or changes, as the book/gift is personalised with your choice of name, message or details.
Submission of your order is conditional on your acceptance of our Terms and Conditions of Sale
LoveMyName is a trading name of LoveMyName Limited
28 Leeds Road
Directors:- John Hampson, Sarah Hampson
Company Registration: 09341748