Refunds and Returns

LoveMyName - Refunds and Returns

Your Rights to Cancel and obtain a Refund

Can I cancel my order or make changes once I have submitted it ?

Yes you can, but please be quick ! We have built in a 3 hour delay between receiving your order and sending it to be printed or manufactured, so that you can cancel or change your order, most people realise they have made a mistake pretty quickly. Unfortunately once your order has been sent to be printed/manufactured we cannot accept cancellations or changes, all our beautiful books and gifts are made to order so once yours has been sent we are unable to make any refunds or changes, as the book is personalised with your choice of name, message or details.

What if I make a mistake ?

Your text/details will be used to print your book or manufacture your gift exactly as you have entered it, so please double check spelling, punctuation and capitalisation carefully before placing your order. We have built in a 3 hour delay between receiving your order and sending it to be printed/manufactured, so that you can cancel or change your order, most people realise they have made a mistake pretty quickly. Unfortunately once your order has been sent to be printed/manufactured we cannot accept cancellations or changes, all our beautiful books and gifts are made to order so once yours has been sent we are unable to make any refunds or changes, as the book is personalised with your choice of name, message or details.

We all make mistakes and we want you to have the best customer service and the best shopping experience, so if you realise you have made a mistake then please call us immediately and we will do our very best to help to sort it out.

What if you make a mistake ?

Mistakes happen and we are only human ! But if we do make a mistake we will put it right as quickly as we can,just call us as soon as possible on 01943 672024

What if my personalised book or gift is damaged ?

All of our personalised books and gifts are carefully wrapped but, in the unfortunate event that  your personalised book or gift has been damaged please contact our customer services department within 7 days of receipt to arrange for a replacement, or a refund and/or the original to be returned.

You  can call us on 01943 672024 or write to or email us here